This Privacy Policy applies to Fraud Counsel (“we”, “us”, “our”) and to this website. We investigate crypto fraud and help victims document, report and pursue the recovery of lost funds.

We are responsible for the personal information described in this policy. Our office is at 250 International Pkwy, Lake Mary, FL 32746, United States. You can reach us at Admin@cryptorecoverylabs.com or +1 (934) 201-3499.

We collect information in three ways.

• To read your submission, assess your case and reply to you.
• To trace funds, prepare evidence and reports, and carry out the services you ask us to provide.
• To contact exchanges, platforms, banks or authorities for your case, with your permission or where the law requires.
• To explain our fees and manage our agreement with you.
• To keep our website, systems and clients safe, and to prevent fraud and misuse.
• To meet our legal and regulatory duties, and to handle complaints or legal claims.

If you are in the European Economic Area, the United Kingdom or a similar region, the law asks us to rely on a legal basis for using your information. Ours are:

• Exchanges, platforms and issuers, when we send freeze requests or reports for your case.
• Law enforcement, courts and regulators, when you ask us to or when the law requires.
• Service providers who help us run the business, such as website hosting, email and form delivery. They may only use your information for our purposes.
• Professional advisers such as accountants and insurers, under confidentiality.

Blockchains are public. Wallet addresses and transactions that we analyse are visible to anyone, and they cannot be edited or removed by us or by anyone else.

When we no longer need information, we delete it or make it anonymous.

• Our website uses an encrypted connection (HTTPS).
• Access to case information is limited to people who need it to do their work.
• We use reasonable technical and organisational measures and review them from time to time.

No website or system is completely secure, so we cannot promise absolute security. If we ever learn of a breach that affects you, we will tell you and the authorities as the law requires.

Depending on where you live, you may have the right to:

To use a right, email us at Admin@cryptorecoverylabs.com. We may need to confirm who you are first, and we will reply within the time the law requires. You can also complain to your local data protection authority.

We are based in the United States and our service providers may be in other countries. If we move your information across borders, we use safeguards that the law accepts, such as contracts that require the same level of care.

Our website and services are for adults. We do not knowingly collect information from anyone under 18. If you think a child has sent us information, contact us and we will delete it.

We may update this policy from time to time. We will change the “last updated” date at the top of this page, and if a change is important we will tell you in a clear way.

Questions or requests about this policy? Email Admin@cryptorecoverylabs.com, call +1 (934) 201-3499 or write to Fraud Counsel, 250 International Pkwy, Lake Mary, FL 32746, United States.